FAQ
Shipping & delivery
Where do you ship?
Coastwine offers ground and expedited shipping throughout the Continental United States. All orders are shipped in purpose-built and industry approved packaging, predominantly molded pulp fiber.
Do I need to be home to receive my shipment or delivery?
Yes. In accordance with federal law all orders containing alcohol require an Adult (21+) Signature on delivery. It is highly recommended that you ship your order to a business address to ensure that someone of legal age can sign for your order when the carrier attempts delivery. This approach will also reduce the likelihood of your order being exposed to inclement weather during the delivery process. Orders with a PO Box in the Shipping Address field will be rejected as they do not conform to the Adult Signature Policy. Similarly, customer order requests such as "Please leave at front door” cannot be honored.
What is the estimated delivery time for my order?
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.